Web reviews are essential for business because they help build your social proof. Web reviews are one of the best ways to get customer feedback and testimonials about your products or services. People want to know what other people think before making a decision on where to spend their hard-earned money. Building this trust with customers is crucial in today’s fast-paced, competitive market place.
Here at Sanders Design we pride ourselves on providing excellent customer service that goes above and beyond expectations, so it’s no wonder customers want to share their experience with others.
This post will explain why reviews and testimonials are so important and show you how to get more of them. Having a steady flow of reviews for your services is reassuring for clients and provides a sense of social proof.
Customer reviews generate trust
Indeed, you have heard of the phrase “no man is an island.” Well, it goes without saying that this also applies to your business. Today’s world has a new motto: not even customer reviews can stand alone. 89% of consumers check online reviews for comparison purposes, and 85% trust them just as much as personal recommendations because we live in a society where word-of-mouth spreads like wildfire.
85% of customers trust their friends’ opinions almost two times more than they do any advertisement or marketing campaign. However, many people will use social media sites such as Facebook or Yelp when researching products before making purchases, so you may want to make sure these platforms are updated with photos and descriptions about what makes your product special.
How to improve customer satisfaction to increase sales
You should always listen to your customers because they have the power to boost your business.
Your customer reviews are a form of advertising for you. Your name and product will be exposed to readers, increasing their awareness about who you are and what you do. You need this exposure so people can see all that wonderful work in action – it’s not like they’re coming into one store location with every single item or flavour laid out on display…you want them doing some research before making big purchases, right?
Do you have a customer service team that responds to every single review? Make sure they know how important it is for them to be courteous and professional because any negative comments can quickly turn customers back into prospects. Your business needs happy clients who are willing to refer their friends in the future.
Positive reviews will help improve your SEO
Reviews and testimonials have a big influence on how well your business ranks in the search engines. Google and other major programs take into account all of the mentions that happen about you online, including reviews left by customers like yourself, which can really make or break perceptions for potential clients who are looking to hire someone they don’t know anything about yet. The more often someone mentions your business, the higher you’ll appear in the search results for a particular type of business and industry.
Receiving positive reviews on Google My Business listings can provide businesses with a competitive advantage in search engine results. If your company has not received any or enough review opportunities, consider building connections with past clients and asking them for feedback.
How to use reviews to improve customer service
Business owners regularly need to find feedback from their customers. Without reviews, it’s impossible for them to know if they are achieving the results they want.
Reviews enable customers to provide feedback about what the company needs in order to better reach its goals. This information can help you quickly receive solutions for consumer problems and improve your business services and product offerings.
Having insights into what makes your customer happy means focusing on providing more of what they want.
A wise business is structured to make feedback an essential aspect of their experiences.
Do customer reviews increase customer loyalty?
Your customers are more likely to return and build a loyal relationship with your business if you offer them a way to leave their thoughts.
One of the best ways your business can gain a positive reputation is by asking for reviews from loyal customers. Doing this enables repeat visitors to give feedback while also enhancing their relationship with the brand they know and love.
How to get more reviews?
When customers have posted reviews, it provides enough incentive to give new customers inspiration and confidence to submit their opinion on that particular product or service.
The more popular your products, and the more social proof you can provide, the more likely it is that you’ll get reviews.
What is social proof?
Social proof is anywhere where people will follow others’ actions and do what everyone else does. It’s incredible how many people think they’re right just because so many other people are doing it too.
What is social proof? Social Proof can be seen as an indirect form of persuasion that works on human nature by encouraging individuals within groups who have not made up their minds yet about something-to decide with information from those around him/her regarding decisions – this means we often need less time to make our own decision if one person has already done some research for us.
For example, if there are many reviews on Yelp for your restaurant, people are more likely to go because they feel like it’s the popular thing to do and other people have done their research before them. It’s all about building trust between customer and your business through social media or word-of-mouth.
So how do you increase your social proof? Build a good reputation for yourself on your website; having a lot of reviews and social media following is a perfect way to build up that proof.
How to make it easy for customers to add reviews?
When seeking out more reviews for your business, it’s best to make it easy for your customers to leave one.
Your brand needs a presence on all of the major social sites that shoppers look at as an authority. Start with Google, which is by far one of the most popular and go here to create your listing if you haven’t already done so. Beyond Google, consider Facebook and Yelp – or any other site where reviews are written about businesses like yours.
Should I reward customers who add reviews?
When you first start a business, it can be easy not to offer incentives for reviews. The best thing you can do is find customers who have purchased products, use them, and then ask honest questions throughout their experience.
However, Facebook, Yelp, and other platforms actively discourage posting fake reviews to incentivise feedback from individuals. And it is generally wise for businesses to seek out genuine reviews rather than trying a shortcut.
If you’re keen to encourage reviews and establish a following, give your customers something in return when they take the time to share their opinions. So if someone offers feedback about their experience buying from you, they should be rewarded.
When should I ask for a review?
Sometimes you don’t notice the little things in life until someone else points them out.
One of those annoying details about online purchases is asking for feedback after you made your purchase. These pesky popups can be worse than walking into a store and getting invited to answer questions, which may have you stuck trying to work while answering their surveys.
Let your customers experience the process of buying from you first. While you may want to submit your opening review request as soon as possible, it is also good to ask for feedback whenever they feel satisfied with their experience because this will show in their review.
Asking too early or too late means that you might not be given a chance to show how fantastic your product or service is, which will make you lose their positive review.
How should I collect customer reviews?
There are many ways you can collect reviews. You can ask your customers to leave a review at the end of their purchase, on social media platforms like Facebook or Instagram, through email surveys and in-store feedback cards.
There may be one platform that works best for your business, depending on what type of product or service you provide. The goal is to make it easy for customers to add their feedback.
If you want to avoid criticism for your business, ensure that people can leave feedback on your website. Provide customers with the option to post positive reviews using platforms such as Google My Business.
How to ask for a review?
There are many ways you can ask for reviews. You can use popups on your website or social media, send emails to customers after the purchase with reminders and offer rewards when they submit their feedback.
The goal is to make it easy and fun for people to add their comments about you as a business. To avoid any pressure, be sure not to include any deadlines or any technical restrictions. Make it an easy, non-committed way for customers to share their opinions.
Explain how you will use their comments and express that their feedback is valuable to you. Explain how this will help your business grow and what value it has for them. Giving a brief explanation of the benefits, such as improvements to your website and services, will also encourage reviews.
When you have a new product or service coming out, ask for feedback and use the customer testimonials on your site as social proof that people are happy with what they purchased from you. Encourage customers to share their experiences by offering rewards such as discounts and gifts after submitting a review.
Should I include reviews on my website?
Once you have a few reviews, it’s a good time to publish them on your website.
While you may not be as popular in the beginning stages of blogging or running an online business, publishing content about how many happy customers you have will help shape their opinion and make other prospects want to do business with you too.
Now that we’re in the Information Age, you need to make sure your marketing and websites’ have plenty of reviews. From your website description page through social media posts, it’s essential you tell potential customers about the latest review activity on your business.
Your potential customers are more likely to buy from a company when they have read reviews written by other customers. Information like this will make it easier for shoppers to see your product or service’s benefits before purchasing without hesitation because you have already earned their trust with previous reviews.
Building reviews within your business will not only help you show how trustworthy you are, but it is also essential for potential customers to hear from other people with experience.
I always encourage business owners to invest in a review process. Whether it is on your website or Yelp does not matter; all that matters is collecting reviews and sharing them with potential customers for the best chance of success.
Contact me today, and I will help your business grow. Why are reviews important? Because it can show customers that you can provide the best services they’re looking for.